Track Your Order
Sign in to your account to view your order status, access your tracking information, and see the latest shipping updates.
If you checked out as a guest, you can create an account using the same email address you used for your order to access your order history and tracking.
Orders may ship from one of our shipping facilities in the United States or Europe. If your package ships from Lithuania, you may see tracking updates in Lithuanian before the package continues through your local carrier.
ESTIMATED PRODUCTION TIMES
Signature Series Products: 4-5 business days
Classic Series Products: 3-4 business days
⸻⸻⸻⸻⸻⸻
ESTIMATED SHIPPING TIMES:
Signature Series Products: 2-5 business days for the contiguous US
Classic Series Products: 8-14 business days to the US (many orders arrive sooner)
Need help?
Frequently Asked Questions
We ship from various locations within the United States and Europe.
Our products are made to order. Most phone cases are produced within 3–5 business days before shipping. Once your order ships, you’ll receive a confirmation email with tracking information.
If you haven’t received a shipping confirmation email, your order is most likely still in production. Once your order ships, you’ll automatically receive an email with your tracking information.
“Label Created” means your shipping label has been generated and your package is being prepared for the carrier. Tracking updates typically begin once the carrier scans the package into their network. Tracking usually updates within 1–3 business days.
After your order ships, standard delivery usually takes about 2–5 business days for the contiguous United States.
It’s normal for tracking to pause while your package is in transit between sorting facilities. Tracking usually resumes when the next scan occurs.
If your order contains multiple items, they may ship separately. Some products are produced at different facilities, so they can be packaged and shipped independently, and may arrive at different times. If this happens, you’ll receive a tracking number for each shipment as it becomes available.
Please allow up to 24 hours after the delivery scan, as carriers occasionally mark packages as delivered before they arrive. We also recommend checking around your property, with household members, neighbors, or your local post office.
Please contact us as soon as possible. We’ll do our best to update your shipping address if your order has not yet entered production. Once production begins or your order has shipped, we may no longer be able to make changes.
If you can’t find your tracking email or have questions about your order, please contact us and we’ll be happy to help.
Looking For More Information?
For complete details about production times, shipping estimates, delivery information, and other shipping information, please visit our Shipping Policy.
If you have a question that isn’t answered there, feel free to contact us—we’re always happy to help.
