Shipping Policy

Made-to-Order Products

Many of our products are made to order specifically for each customer. Because of this, your order will first go through a production process before it is shipped.

Production times vary depending on the product ordered, order volume, stock availability, payment processing, and other factors. The estimates below are provided as general guidelines only.

Please note that production and shipping timeframes are estimates and cannot be guaranteed. Refunds will not be issued for delays caused by production, shipping carriers, weather events, holidays, or other circumstances outside our control.

Why Made-to-Order?

Our made-to-order process helps reduce waste by producing products only when they are purchased, rather than creating excess inventory that may ultimately be discarded.

This approach is generally more sustainable, helps minimize unnecessary waste, and allows us to focus on producing high-quality products while using minimal packaging whenever possible.

Thank you for supporting a made-to-order business and helping reduce unnecessary waste.

Estimated Production Time

Signature Series Products

Typically ready to ship within 4–5 business days (please allow up to 7 business days during periods of high demand).

Classic Series Products

Typically ready to ship within 3-4 business days (please allow up to 7 business days during periods of high demand).

Our production times may vary during holidays, sales events, peak shopping seasons, or periods of unusually high demand.

Estimated Shipping Time

Standard Shipping - Signature Series Products

2–5 Business Days*

*This estimate applies to the contiguous United States.

For Alaska, Hawaii, and Puerto Rico, shipping may require an additional 7–12 business days.

Economy/Standard Shipping - Classic Series Products

8-14 Business Days to the US (many orders arrive sooner)

Shipping times for made-to-order items begin after production has been completed and your order has been shipped.

Delivery Estimates at Checkout

The delivery estimate shown at checkout includes both production time and shipping time. Since each item is made to order, the estimated delivery window reflects the total time needed to create, prepare, and deliver your order.

For example, a checkout estimate of 6–11 business days may include both the estimated production time and estimated shipping time listed above.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to begin appearing after a shipping label has been created.

Multiple Shipments

Orders containing multiple products may arrive in separate shipments and at different times. Some items may be produced and fulfilled by different facilities, resulting in separate tracking numbers and delivery dates.

Shipping Delays

While we do everything possible to process and ship orders promptly, occasional delays may occur due to carrier issues, severe weather, natural disasters, peak shipping seasons, holidays, labor disruptions, or other circumstances outside our control.

We appreciate your patience and understanding should any unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order. Faunara Co. is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

International Shipping

At this time, we only ship within the United States.

We hope to expand to additional countries in the future.

Order Verification

For your protection, some orders may require a brief verification before processing.

If verification is required, we will contact you using the email address provided at checkout. Please monitor your inbox after placing your order and respond promptly if contacted.

We reserve the right to cancel and refund any order that cannot be successfully verified.

Need Assistance?

If you have any questions regarding your order, shipping status, or delivery, please contact us through our Contact Us page and we will be happy to assist you.

By placing an order with Faunara Co., you acknowledge that you have read, understood, and agreed to this Shipping Policy.